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RETURN & REFUND POLICY – EINNALAB [cite: 60]

This Return & Refund Policy applies to purchases made directly through www.einnalab.com. [cite: 62]

1. Inspection Upon Delivery [cite: 63]

Customers are advised to inspect all products promptly upon delivery before use. [cite: 64]

To initiate any return request, you must first contact: [cite: 65]
support@einnalab.com [cite: 66]

Returns sent without prior authorization may not be accepted. [cite: 67]

2. Eligibility for Returns [cite: 68]

To qualify for a return: [cite: 69]

• The product must be unused, unopened, and in original sealed packaging [cite: 70]
• All security seals must remain intact [cite: 70]
• The return request must be submitted within the applicable return window (see Section 3) [cite: 70]

Due to the nature of dietary supplements and hygiene considerations, opened or used products are not eligible for return, unless required by applicable law. [cite: 71]

3. Return Windows [cite: 72]

(A) Singapore & Non-EU International Orders [cite: 73]

Return requests must be submitted within 7 calendar days from the day after delivery confirmation. [cite: 74]

(B) European Union Customers [cite: 75]

If you are located within the European Union, you may exercise your statutory right of withdrawal within 14 days from the day after delivery, in accordance with applicable EU consumer protection laws. [cite: 76]

This right applies only to unopened and unused products. [cite: 77]

If a product has been opened, the right of withdrawal may not apply due to hygiene and safety exceptions permitted under EU law. [cite: 78]

4. Damaged, Incorrect, or Defective Items [cite: 79]

If you receive a damaged, defective, or incorrect item: [cite: 80]

• Notify us within 48 hours of delivery [cite: 81]
• Provide clear photographic evidence [cite: 81]
• We will arrange a replacement or refund as appropriate [cite: 81]

Failure to notify within this timeframe may affect eligibility. [cite: 82]

5. Refund Process [cite: 83]

Once a return is approved: [cite: 84]

• Refunds will be issued to the original payment method only [cite: 85]
• Processing time is typically 1–14 business days, depending on the payment provider [cite: 85]
• Original shipping fees are non-refundable unless required by law [cite: 85]
• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect [cite: 85]

6. Chargebacks & Payment Disputes [cite: 86]

Customers are encouraged to contact EINNALAB support before initiating any payment dispute. [cite: 87]

Chargebacks filed without prior contact may result in: [cite: 88]

• Temporary account restriction [cite: 89]
• Suspension of future purchases [cite: 89]
• Formal contestation with documented order and delivery records [cite: 89]

EINNALAB reserves the right to decline returns in cases of policy abuse, misuse, or fraudulent activity. [cite: 90]

7. Unauthorized Resellers [cite: 91]

Products purchased through unauthorized third parties, marketplaces, or resellers are not eligible for return or refund under this policy. [cite: 92]

8. Return Instructions [cite: 93]

If your return request is approved, return instructions and the appropriate return address will be provided via email. [cite: 94]

Do not ship products to any address without written authorization. [cite: 95]

9. Governing Law [cite: 96]

This Return & Refund Policy is governed by the laws of Singapore. For customers located in jurisdictions with mandatory consumer protection laws (including the European Union), such rights apply where legally required. Any dispute relating to purchases made through this website shall be handled in accordance with the dispute resolution provisions set out in the Terms of Use. [cite: 97]

10. Regulatory Notice [cite: 98]